What is ProCare?
We developed our “ProCare Technical Support and Managed Services” to meet the critical maintenance and technical support needs of our dental clients.
ProCare Silver
offers unlimited telephone and WebConnect interactive Internet-based technical
support for the troubleshooting and remediation of hardware and software problems.
A significant benefit of this service is our Collaborative Problem
Resolution where we work together with 3rd party companies such as Dentrix,
Dexis, EaglesSoft, PracticeWorks, Schick and XDR to resolve technical problems.
Subscribers also receive a 10% discount for all on-site services.
ProCare Gold
includes all features of our ProCare Silver and adds our managed services
which includes a comprehensive suite of on-site services to provide for the
complete monitoring and care of your technology investment. It addresses the following primary
needs;
- Server, workstation and network security
- Viruses, spyware and malware threats
- Backup management and monitoring
- Practice management and imaging software updates
The following additional benefits are also included with your ProCare Gold subscription;
- Reduced Minimum Charge For On-Site Service
- 4 Hours Complimentary On-Site Service
- 15% Total Discount for On-Site Services
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Why do I need ProCare?
With dental offices increasingly relying on technology for their daily operations – from practice management
to x-ray and digital imaging, it is critical to ensure that your server, workstations and network are
secure, reliable and are performing at top efficiency year after year. Lack of proper technical support and
improperly maintained systems often result in lost productivity and revenue.
We are continually amazed at how little attention is paid to preventive maintenance and system care. In fact it seems that
people think computers don't require any maintenance at all! No right-minded person would go for years
without having their teeth cleaned, changing their car's oil, or replacing the air filter on their furnace, yet we
routinely see:
- Systems that are not regularly updated with the latest Microsoft service packs and critical security updates.
- Systems with outdated or expired antivirus software
- Offices that never back up their data or fail to check their backups. How can it be that so many people still
have not learned from so many others' mistakes?
- Users who think they know a lot about troubleshooting and fixing problems, but ultimately end up making things worse than when they started.
In most cases, these situations arise because people don't know what they need to do, or how to do it.
ProCare provides the technical support and managed services required for today’s digital dental office, all
for a low monthly fee, allowing you and your staff to focus on what you do best – dentistry.
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